Review the main points you identified last week when you listened to the
voicemail from your boss. These notes will help you write a summary
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com100_assignment2_instructions.pdf
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Written Communication
Email message to one of your company’s most important customers. Listen for clues about the
purpose of the email you’ll be writing and the person who will receive it.
Here’s the summary you created for Assignment 1:
Printable, a valued customer, did not receive their shipment on time and is now three days late.
An email was sent to Rene Colon executive assistance whit the company apology for the delete
shipment and explanation on how their shipment issue is taking care. New shipping sent whit no
charge this tame, and Printable will get a total refund for the last shipping transaction.
❖ As you’ll recall from Week 1, your boss asked you to write an email to an important
client. What type of purpose does the email message primarily have?
The primary purpose of the email is to inform the client that a new shipment is being sent and
that the shipping fees will be refunded.
❖ Who will the email be sent to:
In her voicemail, Sara says that the contact at Printables is Renee Colon, the executive assistant.
❖ How will the role of the person receiving your email affect how you write your
message:
The role of the person you’re sending your message to affects the level of formality. An email to
a client should usually be arranged in a formal manner and be written with a professional tone.
The client will most likely expect you to explain what is being done to fix the issue and get their
shipment to them.
❖ What will the audience’s expectations for this email most likely be?
The client will most likely expect you to explain what is being done to fix the issue and get their
shipment to them.
❖ What can you expect the person you email to already know?
Because the client already knows that the order hasn’t been delivered, you won’t need to tell
them that.
Summarize the Main Points
Who
The Six W’s
Printables, the client, first experienced the issue.
What Printables, the customer, did not obtain an important delivery from our business.
When Occur last Friday was discovered on Monday making 3 days late
The issue is that the shipment did not get to Printables’ location. Although we do not
know what triggered the issue, we do recognize that the issue was discovered by
Where
Printables at their company location, where they were expecting the shipment to get
here.
Why She wants me to help fix the problem, and me to work toward a solution.
Contact Printable let them know we fixing the problem. Contact is Renee Colon the
executive assistance, apology to her let them know what we doing to fix this wright
How away, them call Sara back she want making sure I understand the message an she can
tell me the next step.after email Renee, get a new shipping send to them and make sure
get delivery by wens day, Get the shipped charge refund hope will done by Tuesday.
Review the Scenario
On Monday morning, you check your phone and discover that you have a voicemail from your
boss, Sara, about a customer-service issue. She’s worried because one of the company’s most
important clients has not received their shipment.
While she doesn’t blame the mistake on you, she says she needs you to work fast to resolve the
issue. To guide you in fixing the error, she’s outlined some tasks that must be completed
correctly—and quickly.
Here’s the summary you created for Assignment 1:
Printable, a valued customer, did not receive their shipment on time and is now three days late.
An email was sent to Rene Colon executive assistance whit the company apology for the delete
shipment and explanation on how their shipment issue is taking care. New shipping sent whit no
charge this tame, and Printable will get a total refund for the last shipping transaction.
Use the prompts below to revise and format the email
To:
Renee.Colon@printables.com
Subject:
Enter the subject line of your email here. It should convey the central point of your message.
➢
Greeting:
Create your greeting for your email.
➢
First Paragraph:
Tell your reader why you’re writing this email. Provide background information.
➢
Second Paragraph:
Provide the main information for your email. What is it you want to explain or accomplish?
Apply formatting to emphasize the most important information
➢
Ending Paragraph:
Provide a wrap-up for your email.
➢
Closing:
Create your closing.
➢
Signature:
Type your name for your signature.
➢
.
Assignment 2: Written Communication
Due: Week 6
Points: 110
Skill Being Assessed: Communication
Criteria for Success: In this assignment, you will:
●
●
●
●
●
Clearly identify and fully accomplish the purpose of the communication.
Compose a professional email aimed at the correct audience.
Use an appropriate tone for an email and in consideration of the audience.
Include all information necessary to inform the customer of how the error will be addressed.
Professionally format the message as an email with proper grammar, spelling, logic, and clarity.
What to submit/deliverables: Email submitted in Chapter 6 of the webtext.
What is the value of doing this assignment? This assignment gives you an opportunity to practice your
communication skill by writing a professional email. You will demonstrate that you can use all four of the
components of written communication—purpose, audience, tone, and structure. You’ll also have a chance to
practice your self and social awareness skill as you consider how to craft these four components of
written communication. Communication is a skill that you will develop each time you have an opportunity to
write.
This assignment asks you to use what you’ve learned in Weeks 4, 5, and 6 of the course about written
communication in the workplace. Worried about where to start? The good news is that you’ve already laid the
foundation with the webtext activities in Chapters 4 and 5. This assignment will use what you wrote in those
practice activities to help you submit your email.
Your goal for this assignment is to: Practice your communication skill. You will do this by using what you’ve
learned about professional written communication to write a professional email message that includes
information relevant for a specific audience and purpose, emphasizes important points using style mechanics,
and uses appropriate tone and language for a specific audience.
In Chapter 6 of the webtext, submit your assignment using the following steps:
STEP 1: Revisit the scenario and voicemail message from your boss, which are both located in the webtext.
STEP 2: Review your notes summarizing the main points of your boss’s voicemail that you wrote for
Assignment 1.
STEP 3: Based on your notes, write an email message to Printables using the email template in the webtext.
Your message should be limited to no more than 12 sentences or 200 words.
STEP 4: Review your message using the email template in the webtext. If needed, edit your message to make
sure:
●
●
●
It includes information relevant for the customer.
It emphasizes important points using style mechanics common in professional writing.
It uses professional language and tone appropriate for a response to an important customer.
(Refer to Weeks 4, 5, and 6 in your webtext to get information about professional written communication that
uses appropriate structure, language, and tone for your audience and purpose.)
STEP 5: Submit your response to the Week 6 assignment using the email template in the webtext. Please
note: You must click the blue Submit for Grading button to submit your assignment!
Grading for this assignment will be based on the following rubric:
Points: 110
Assignment 2: Written Communication
Criteria
Exemplary
100% A
Competent
85% B
Satisfactory
75% C
Needs
Improvement
65% D
Unacceptable
Below 60% F
1.Clearly identify
and fully
accomplish the
purpose of the
communication.
Clearly identifies
and fully
accomplishes the
identified purpose of
the email.
Clearly identifies
and partially
accomplishes the
purpose of the
email.
Email partially
accomplishes the
purpose of the
communication.
Identifies a purpose,
but it is incorrect or
the email does not
accomplish the
stated purpose.
Does not identify or
accomplish an
identified purpose,
or student did not
submit.
Email is clearly
aimed at and
acknowledges the
correct audience.
Email is clearly
aimed at the correct
audience.
Email is
professional but not
specific to the
correct audience.
Email is aimed at an
incorrect audience.
Audience is unclear,
or student did not
submit.
Tone is appropriate
for the audience.
Tone is mostly
appropriate for the
audience.
Tone is satisfactory
for the audience but
would benefit from
revision.
Tone is mostly
inappropriate for the
audience.
Tone is
inappropriate for the
audience, or student
did not submit.
Includes all
necessary
information in the
email to the
customer,
specifying how the
issue will be
addressed.
Includes most of
the necessary
information in the
email to the
customer,
specifying how the
issue will be
addressed.
Includes some
necessary
information in the
email to the
customer.
Includes little
necessary
information in the
email for the
customer.
Does not include
the necessary
information in the
email, or the
information is
unclear.
Message is
professionally
formatted as an
email with proper
logic, clarity, and
consistent
formatting. Contains
no spelling or
grammatical errors.
Message is
formatted as an
email with logic,
clarity, and mostly
consistent
formatting. May
contain few or no
spelling and/or
grammatical errors.
Message shows
partial logic or
clarity and/or
inconsistent
formatting. May
contain 2–4 spelling
and/or grammatical
errors.
Message lacks
logic, clarity, and/or
consistent
formatting. May
contain more than
four spelling and/or
grammatical errors.
Message is wholly
lacking in logic,
clarity, and/or
consistent
formatting. Contains
many spelling
and/or grammatical
errors.
Weight: 20%
2. Compose a
professional email
aimed at the
correct audience.
Weight: 20%
3. Use tone
appropriate for an
email to the
audience.
Weight: 20%
4. Include all
information
necessary to
inform the
customer of how
the error will be
addressed.
Weight: 20%
5. Professionally
format the
message as an
email with proper
grammar, spelling,
logic, and clarity.
Weight: 20%
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